Passenger satisfaction and continuous improvement
Airport users, be they passengers, those accompanying passengers or visitors, are the primary point of reference for all of our activities.
We are aware that there is no limit to customer satisfaction and once a new quality level has been attained, it will soon be taken for granted. This is why we pursue in our continuous commitment to improve the quality of airport services and all corporate processes even those which are not directly passenger-related. As a consequence, feedback and suggestions regarding passenger needs are promptly transformed into concrete action and new initiatives. For more informations
Approfondimenti (link to page)
Our approach to Quality
For Gesac, excellence in the quality of services represents an absolute priority. Gesac has adopted the approach of "Total Quality Management", and continuously endeavours to consolidate and improve its capacity to satisfy users of airport services. Our management system has been certified in compliance with all these regulations: