Before your trip

Special assistance should be requested from your selected airline or travel agent when making reservations or at least 48 hours prior to departure. It is important that the airline be provided with detailed information regarding all special needs. Assistance is free and the airline is responsible for informing any involved airports.

The codes listed below are the standards utilized for classifying the various types of disabilities and the related needs:

  • BLND, Visually impaired or blind passengers
  • WCHR, Passengers who have difficulties in walking long distances but can go up and down the aircraft access stairs and walk without assistance
  • WCHS, Passengers who cannot go up and down the aircraft access stairs unaided, but who are able to walk around inside the plane without assistance
  • WCHC, Passengers who are completely unable to move, are not self-sufficient aboard and require total assistance.
  • DEAF, Passenger who is deaf or hard of hearing
  • DPNA, Passenger with intellectual or behavioural disabilities



Medical Certificate: in particular cases (which does not apply to those with a long-term disability such as the blind or those bound to wheel chairs) the airline might request a medical certificate.

Mobility Aids: passengers with disabilities or reduced mobility are authorised to maintain two mobility aids free of charge. Passengers using electric wheel chairs are obliged to notify the airline at least forty-eight hours prior to the flight.

Assistance dogs:Certified assistance and guide dogs may travel in the cabin provided that the airline is notified sufficiently in advance..

Cani guida: I cani da assistenza e guida riconosciuti possono viaggiare all'interno della cabina, a condizione che ne sia dato l'adeguato preavviso.

Oxygen on board: passengers requiring oxygen during the flight must notify the airline beforehand. The airline may then establish whether the passenger can bring his or her own oxygen.

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