Passenger satisfaction and continuous improvement
Airport users, passengers, accompanying people and visitors, represent the primary focus of all our activities.
We are aware that maximum levels of satisfaction can be reached trough several succeding improvement steps. This is why we pursue in our continuous commitment to improve the quality of airport services and all corporate processes even those which are not directly passenger-related. As a consequence, feedback and suggestions regarding passenger needs are promptly transformed into concrete action and new initiatives.
For more information(link to page).
Our approach to Quality
Quality of services excellence represents to Gesac an absolute priority.
Gesac has adopted the approach of "Total Quality Management" through an integrated management System regarding the aspects of Quality, Safety, Environment and Energy, which is certfied according to following standards:
- UNI EN ISO 9001:2015
- UNI EN ISO 14001:2015
- UNI EN ISO 14001:2018
- UNI CEI EN ISO 50001:2011